Diploma of Insurance Broking - FNS51215

Course ID: FNS51215

Course overview

This qualification is designed for individuals working as insurance brokers within a range of organisations. It supports the role of the professional insurance broking adviser who assists individuals and businesses identify their risks and recommends how these can be managed using insurance and other risk management strategies.

Individuals in these roles may specialise in providing advice services to retail, business or large corporate consumers and may deal with a variety of types of insurances provided by the general and life insurance sectors in servicing client needs. They have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources.

Total number of units = 10 

7 core units  plus

3 elective  units

The elective units consist of:

  • 2 from the electives below

The remaining unit may be from:

  • the electives below, or
  • a Diploma in any currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core Units  

  • FNSIBK406 Deliver professional insurance broking services
  • FNSIBK507 Review service performance
  • FNSIBK508 Implement changes to broking client's insurance program
  • FNSIBK512 Negotiate complex claims settlement for insurance broking client
  • FNSIBK513 Prepare submission for new business
  • FNSIBK514 Manage complex risk portfolio for a broking client
  • FNSIBK515 Monitor broking client requirements and establish loss control programs

Elective Units 

ASIC Tier 1 

  • FNSASICY503 Provide advice in insurance broking

Customer service and sales 

  • BSBCUS501 Manage quality customer service
  • BSBMKG501 Identify and evaluate marketing opportunities
  • FNSCUS504 Manage premium customer relationships
  • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector
  • FNSINC503 Identify situations requiring complex ethical decision making
  • FNSINC504 Apply ethical frameworks and principles to make and act upon decisions
  • FNSSAM501 Apply advanced selling techniques to selling of financial products and services
  • FNSSAM502 Assess market needs
  • FNSSAM503 Monitor market opportunities


  • BSBFIM501 Manage budgets and financial plans

Information management 

  • BSBRES401 Analyse and present research information
  • BSBINM501 Manage an information or knowledge management system


  • BSBCOM503 Develop processes for the management of breaches in compliance requirements
  • BSBMGT516 Facilitate continuous improvement
  • BSBMGT517 Manage operational plan

Risk management 

  • BSBRSK501 Manage risk
  • FNSRSK501 Undertake risk identification
  • FNSRSK502 Assess risks
  • FNSINC602 Interpret and use financial statistics and tools

Team and organisation 

  • BSBWOR501 Manage personal work priorities and professional development
  • BSBWOR502 Lead and manage team effectiveness
  • BSBMGT502 Manage people performance
  • BSBSLS502 Lead and manage a sales team

Training providers who offer this course

Kaplan Professional is one of the leading providers of professional