Diploma of General Insurance - FNS51115

Course ID: FNS51115

Course overview

This qualification is designed to reflect team leader or supervisor roles in general insurance in a range of organisations.

This qualification is designed to reflect a range of the job roles with team and business result responsibilities in general insurance industry environments. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others. Work may include claims management, investigation and portfolio management.

Total number of units = 12 

2 core units  plus

10 elective  units

The elective units consist of:

  • up to 10 from the electives below
  • up to 2 may be from a Diploma in any currently endorsed training package or accredited course
  • up to 2 may be from an Advanced Diploma in any currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core Units  

  • FNSINC401 Apply principles of professional practice to work in the financial services industry
  • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Elective Units 

Claims management 

  • FNSISV507 Implement claim recovery procedures
  • FNSISV508 Review and advise on claims costs, policies and procedures
  • FNSISV510 Manage non-routine and complex claims
  • FNSISV511 Settle non-routine and complex claims
  • FNSISV512 Work with legal teams to resolve complex claims
  • FNSISV513 Provide decisions on legal liability and indemnity of a claim
  • FNSISV514 Review and update claim reserves in portfolio
  • FNSISV515 Evaluate and report on status of claims portfolio

Underwriting management 

  • FNSISV501 Issue contracts of insurance covering non-routine and complex situations
  • FNSISV502 Review operational performance of the portfolio
  • FNSISV504 Negotiate treaty reinsurance
  • FNSISV505 Determine risk rating for investment and insurance products

ASIC Tier 1 Compliance 

  • FNSASICN503 Provide Tier 1 personal advice in general insurance
  • FNSASICO503 Provide Tier 1 general advice in general insurance

Client relationship management 

  • BSBCUS501 Manage quality customer service
  • FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers
  • FNSCUS502 Monitor client requirements
  • FNSCUS503 Review business performance
  • FNSCUS504 Manage premium customer relationships
  • FNSCUS505 Determine client requirements and expectations
  • FNSCUS506 Record and implement client instructions
  • FNSINC503 Identify situations requiring complex ethical decision making
  • FNSINC504 Apply ethical frameworks and principles to make and act upon decisions

Risk management  

  • BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control
  • FNSRSK501 Undertake risk identification
  • FNSRSK502 Assess risks
  • FNSISV503 Undertake post-loss risk management


  • FNSISV506 Investigate claims

Sales and marketing 

  • BSBSLS501 Develop a sales plan
  • FNSSAM501 Apply advanced selling techniques to selling of financial products and services
  • FNSSAM502 Assess market needs
  • FNSSAM503 Monitor market opportunities


  • BSBRES401 Analyse and present research information
  • BSBSUS501 Develop workplace policy and procedures for sustainability
  • FNSCUS402 Resolve disputes
  • FNSIAD501 Provide appropriate services, advice and products to clients
  • FNSINC501 Conduct product research to support recommendations
  • FNSISV516 Allocate authorities and guidelines for distribution

Training providers who offer this course

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