Diploma of Credit Management - FNS51515

Course ID: FNS51515

Course overview

This qualification reflects job roles in a range of financial services and other industry enterprises requiring well-developed skills and a broad knowledge base of the credit management sector.

Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.

Total number of units = 12 

7 core units  plus

5 elective  units

The elective units consist of:

  • 3 from the electives below

Of the remaining 2 units:

  • up to 2 may be from the electives
  • up to 2 may be from a Certificate IV, Diploma or Advanced Diploma in any currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core Units  

  • BSBRSK501 Manage risk
  • FNSCRD501 Respond to personal insolvency situations
  • FNSCRD504 Manage the credit relationship
  • FNSCRD505* Respond to corporate insolvency situations
  • FNSINC401 Apply principles of professional practice to work in the financial services industry
  • FNSORG401 Conduct individual work within a compliance framework
  • FNSORG502 Develop and monitor policy and procedures

Elective Units 

  • BSBCOM402 Implement processes for the management of a breach in compliance
  • BSBCNV506 Establish and manage a trust account
  • BSBCUS501 Manage quality customer service
  • BSBINN601 Lead and manage organisational change
  • BSBMGT502 Manage people performance
  • BSBMGT605 Provide leadership across the organisation
  • BSBMGT617 Develop and implement a business plan
  • BSBSMB407 Manage a small team
  • BSBSUS501 Develop workplace policy and procedures for sustainability
  • BSBWOR501 Manage personal work priorities and professional development
  • FNSCRD404 Utilise the legal process to recover outstanding debt
  • FNSCRD405 Manage overdue customer accounts
  • FNSCRD502 Manage factoring and invoice discounting arrangements
  • FNSCRD503 Promote understanding of the role and effective use of consumer credit
  • FNSCUS504 Manage premium customer relationships
  • FNSCUS505 Determine client requirements and expectations
  • FNSINC503 Identify situations requiring complex ethical decision making
  • FNSINC504 Apply ethical frameworks and principles to make and act upon decisions
  • FNSORG507 Manage client service and business information
  • FNSORG604 Establish outsourced services and monitor performance
  • FNSRSK601 Develop and implement risk mitigation plan

Training providers who offer this course

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