Certificate IV in Financial Services - FNS41815

Course ID: FNS41815

Course overview

This qualification is intended to provide a flexible general purpose pathway in the financial services industry.

It is intended to meet the training needs of employees with roles that involve working across a range of duties in the financial services sector where a specialist qualification is not the most suitable qualification to meet their training needs.Individuals in these roles apply theoretical and technical knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities.

Total number of units = 13 

1 core unit  plus

12 elective  units

The elective units consist of:

  • 8 from the electives below or from a Certificate IV in the FNS Training Package (a minimum of 6 units must have an FNS code).

Of the remaining 4 units:

  • up to 4 may be from the electives
  • up to 4 may be from a Certificate IV or Diploma qualification in any currently endorsed training package or accredited course
  • up to 2 may be from a Certificate III qualification in any currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Note: Where the packaging of this qualification meets the rules of a specialist qualification at this level, the specialist qualification and not the generic qualification must be awarded. This includes where applicable any entry requirements.

Core Units 

  • FNSINC401 Apply principles of professional practice to work in the financial services industry

Elective Units  

Group A  

Entry level skill units 

  • BSBWHS201 Contribute to health and safety of self and others
  • BSBWOR203 Work effectively with others
  • BSBWOR204 Use business technology

Group B  

ASIC units 

  • FNSASIC301 Establish client relationship and analyse needs
  • FNSASIC302 Develop, present and negotiate client solutions

Group C  

General financial service units 

  • FNSACC405 Maintain inventory records
  • FNSACC412 Prepare operational budgets
  • FNSACC413 Make decisions in a legal context
  • FNSBNK401 Coordinate a small business customer portfolio
  • FNSBNK402 Align banking products with the needs of small business customers
  • FNSBNK403 Provide services in a Business Transaction Centre
  • FNSBNK404 Promote mobile banking services
  • FNSBNK405 Provide mobile banking sales and service
  • FNSBNK406 Manage customer visits
  • FNSCUS401 Participate in negotiations
  • FNSCUS402 Resolve disputes
  • FNSFLT401 Be MoneySmart through a career in small business
  • FNSFMK401 Reconcile financial transactions
  • FNSFMK402 Develop and maintain knowledge of financial markets products
  • FNSFMK403 Interpret financial markets information
  • FNSFMK505 Comply with financial services legislation and industry codes of practice
  • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector
  • FNSINC501 Conduct product research to support recommendations
  • FNSORG401 Conduct individual work within a compliance framework
  • FNSPIM410 Collect, assess and use information
  • FNSRSK401 Implement risk management strategies
  • FNSSAM401 Sell financial products and services
  • FNSSAM402 Implement a sales plan
  • FNSSAM403 Prospect for new clients
  • FNSSUP409 Provide specialist retirement income stream information to clients
  • FNSSUP410 Establish and administer retirement income streams
  • FNSSUP411 Terminate retirement income streams
  • FNSSUP412 Determine impact of social security entitlements on retirement income
  • FNSSUP413 Apply knowledge of retirement planning issues when dealing with clients
  • FNSSUP414 Develop and apply knowledge of aged care
  • FNSTPB402 Establish and maintain payroll systems

Group D  

Mortgage lending 

  • FNSCRD401 Assess credit applications
  • FNSCRD402 Establish and maintain appropriate security
  • FNSCRD403 Manage and recover bad and doubtful debts
  • FNSCRD404 Utilise the legal process to recover outstanding debt
  • FNSCRD405 Manage overdue customer accounts
  • FNSCRD503 Promote understanding of the role and effective use of consumer credit

Group E  

Generic units 

  • BSBADM405 Organise meetings
  • BSBCMM401 Make a presentation
  • BSBCOM401 Organise and monitor the operation of compliance management system
  • BSBCOM402 Implement processes for the management of a breach in compliance requirements
  • BSBCOM405 Promote compliance with legislation
  • BSBCUE405 Survey stakeholders to gather and record information
  • BSBCUS401 Coordinate implementation of customer service strategies
  • BSBCUS402 Address customer needs
  • BSBCUS403 Implement customer service standards
  • BSBINM401 Implement workplace information system
  • BSBITS401 Maintain business technology
  • BSBITU402 Develop and use complex spreadsheets
  • BSBLDR402 Lead effective workplace relationships
  • BSBLDR403 Lead team effectiveness
  • BSBLEG413 Identify and apply the legal framework
  • BSBLEG415 Apply the principles of contract law
  • BSBMGT401 Show leadership in the workplace
  • BSBMGT403 Implement continuous improvement
  • BSBMGT405 Provide personal leadership
  • BSBPMG411 Apply project quality management techniques
  • BSBPMG412 Apply project cost management techniques
  • BSBPMG415 Apply project risk management techniques
  • BSBREL402 Build client relationships and business networks
  • BSBRES401 Analyse and present research information
  • BSBRKG404 Monitor and maintain records in an online environment
  • BSBRSK401 Identify risk and apply risk management processes
  • BSBSMB407 Manage a small team
  • BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control
  • BSBWOR404 Develop work priorities
  • TAEDEL402 Plan, organise and facilitate learning in the workplace
  • TAEDEL404 Mentor in the workplace

Training providers who offer this course

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