How this broker delivers exceptional customer service

  • Staff Reporter | September 03, 2019

Ruan Berger, director at Brisbane-based Time Home Loans, joins host Annie Kane to reveal how he runs his award-winning brokerage.

Ruan reveals his formula to running an award-winning customer service office, how he retains relationships with clients post-settlement, and how he has built strong relationships with local real estate agents to generate leads.

He also shares: 

  • Why ethics and culture are important to running a business
  • What award-winning customer service looks like 
  • Top three tips for brokers looking to start their own business


At Lumi, you’re not just a loan. You’re a small business owner with big dreams and we’re here to support you.

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